Shipping Policy

Last Updated: October 28, 2026

1. Overview

Thank you for shopping with RoviQuie.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our online store.

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd., the legal business entity responsible for operating this online store.

Please review this policy before placing an order. The applicable shipping method, shipping fee, and estimated delivery information will be displayed at checkout where applicable.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Order processing time is separate from shipping transit time. Processing may include order verification, inventory confirmation, packaging, and preparation for dispatch.

The actual processing timeframe depends on our fulfillment operations and product availability. Because a specific processing timeframe has not been confirmed in this policy, please refer to the processing information displayed on the website or contact our customer support team for clarification before ordering.

If an order requires additional processing time, we will provide an update when appropriate.

Please ensure that your shipping address, email address, and contact details are accurate before completing checkout.

3. Shipping Methods, Fees, and Estimated Transit Time

Our current standard shipping terms are as follows:

• Standard Shipping Fee: $2.99 USD per order.

• Free Standard Shipping: Available on orders totaling $39.00 USD or more, subject to the eligibility displayed at checkout.

• Estimated Shipping Transit Time: 10–20 business days after dispatch.

The estimated transit time begins after the order has been dispatched. It does not include order processing time.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, and other logistical circumstances.

The applicable shipping method, shipping charge, and free-shipping eligibility will be displayed at checkout before you complete your purchase.

4. Shipping Fees and Free Shipping Eligibility

Standard shipping costs $2.99 USD per order.

Orders totaling $39.00 USD or more qualify for free standard shipping, subject to the eligibility displayed at checkout.

Orders below the free-shipping threshold are generally charged the standard shipping fee of $2.99 USD.

Please review your order total and shipping charges before completing payment. If a promotional offer provides different shipping terms, the applicable conditions will be communicated with that offer and reflected at checkout.

5. Shipping Origin and Fulfillment

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The actual shipping origin may vary by product and order. We do not promise dispatch from a particular country or local warehouse unless that information has been confirmed for the relevant order.

International shipments may be subject to customs procedures, import requirements, duties, or taxes, depending on the destination and applicable law. Any applicable charges will be handled in accordance with the information provided at checkout and legal requirements.

6. Shipment Confirmation and Tracking

Once your order has been dispatched, we will provide a shipping confirmation and tracking information when available.

Tracking information may take some time to appear or update after the carrier receives the shipment.

You can use the tracking details provided in your shipping confirmation to check the latest available shipment status.

If you have not received tracking information or your tracking status has not changed for an extended period, please contact us at service@roviquie.com.

When contacting us, please include your order number and tracking number, if available, so that we can review your inquiry.

7. Delivery Delays

Although we aim to provide a reliable shipping experience, delays may occur because of circumstances such as:

• Carrier backlogs or operational disruptions.

• Customs inspections or clearance procedures.

• Severe weather or natural events.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Other circumstances affecting transportation or delivery.

If your order has not arrived within the estimated delivery window, please contact us at service@roviquie.com.

Please include your order number and any available tracking information. We will review the available details and help determine the appropriate next steps.

8. Lost or Missing Packages

If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact our customer support team.

Provide your order number and tracking details, if available. We will review the available information and, where appropriate, work with the relevant shipping or fulfillment provider to investigate the issue.

If the carrier marks your package as delivered but you have not received it, please contact us so that we can review the circumstances and advise you on the next steps.

A delivered tracking status does not automatically prevent us from reviewing a delivery inquiry.

Any applicable resolution will be handled in accordance with the circumstances, our store policies, and applicable law.

9. Incorrect or Incomplete Shipping Addresses

Customers should provide accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@roviquie.com. Include your order number and the corrected address.

Address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If a shipment is delayed, returned, or undeliverable because of an incorrect or incomplete address, we will review the circumstances and communicate the available options.

Any additional shipping charges, if applicable, will be communicated before a new shipment is arranged.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its product description, please contact us at service@roviquie.com.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging, where relevant.

We will review your request and explain the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Where an issue is our responsibility, we will work with you to determine an appropriate solution without charging you costs that we are legally responsible for.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will review the order's processing and fulfillment status and advise whether the requested change or cancellation can be accommodated.

Once an order has been dispatched, changes or cancellations may no longer be possible. Any accepted cancellation or refund request will be handled in accordance with our applicable store policies and law.

Nothing in this section limits any cancellation rights provided by mandatory consumer protection laws.

12. Contact Information

If you have questions about shipping, delivery estimates, tracking information, delayed shipments, or missing packages, please contact us using the details below.

Brand Name: RoviQuie

Legal Company Name: Hangzhou Haoyin Technology Co., Ltd.

Customer Support Email: service@roviquie.com

Customer Service Phone: +86 571 8704 0515

Business Address: Room 2201, Building 4, Greenland Commercial Center, Shangcheng District, Hangzhou, Zhejiang Province, China

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd., the legal business entity responsible for operating this online store.

Please include your order number in shipping-related inquiries so that our customer support team can identify your order and assist you more efficiently.

Thank you for choosing RoviQuie.