Shipping Policy

Last Updated: October 28, 2026

1. Overview

Thank you for shopping with RoviQuie.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd., the legal business entity responsible for operating this online store.

Please review this policy carefully before placing an order. By completing a purchase, you acknowledge the shipping terms applicable to your order.

2. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Order processing time is separate from shipping transit time. Processing may involve order verification, inventory confirmation, packaging, and preparation for dispatch.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If your order requires additional processing time, we will provide an update when appropriate.

Please ensure that your shipping address, contact information, and order details are correct before completing checkout.

3. Shipping Methods and Estimated Delivery Time

We currently offer the following shipping option:

Standard Shipping

Shipping Fee: $2.99 per order.

Estimated Transit Time: 10–20 business days after dispatch.

Free Shipping: Available on orders totaling $39.00 USD or more.

The estimated transit time begins after the order has been dispatched. Order processing time is additional and is not included in the 10–20 business day transit estimate.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other logistical circumstances.

The applicable shipping method, shipping charge, and any free-shipping eligibility will be displayed at checkout before payment is completed.

4. Shipping Fees and Free Shipping Eligibility

Standard shipping costs $2.99 per order.

Orders totaling $39.00 USD or more qualify for free standard shipping, subject to the shipping eligibility displayed at checkout.

Orders below the free-shipping threshold are generally charged the standard shipping fee of $2.99.

Any applicable shipping charges will be displayed before you complete your purchase. Please review your order total carefully at checkout.

If a promotional offer provides different shipping terms, the applicable terms will be communicated with that offer and reflected in the checkout process.

5. Shipping Origin and Fulfillment

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The actual shipping origin may vary by product and order. We do not promise dispatch from a particular country or local warehouse unless that information is explicitly confirmed for the relevant order.

International shipments may be subject to customs processing, import requirements, or other procedures determined by the destination country.

Any applicable duties, taxes, or import charges will be handled in accordance with the information provided at checkout and applicable law.

6. Shipment Confirmation and Tracking

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available.

Tracking information may take some time to appear or update after the carrier receives the shipment.

You can use the tracking details provided in your shipping confirmation to check the latest available shipment status.

If you have not received tracking information or your tracking status has not changed for an extended period, please contact our customer support team at service@tavirron.com.

When contacting us, include your order number and tracking number, if available, so we can review your inquiry.

7. Delivery Delays

Although we aim to provide a reliable shipping experience, delays may occur because of circumstances such as:

Carrier backlogs or operational disruptions.

Customs inspections or clearance procedures.

Severe weather or natural events.

Public holidays and peak shopping periods.

Incorrect or incomplete shipping information.

Other circumstances affecting transportation or delivery.

If your order has not arrived within the estimated delivery window, please contact us at service@tavirron.com.

Please include your order number and any available tracking information. We will review the available information and help determine the appropriate next steps.

8. Lost or Missing Packages

If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact our customer support team.

We will review the available tracking information and, where appropriate, work with the relevant shipping or fulfillment provider to investigate the issue.

If the carrier marks your package as delivered but you have not received it, please contact us so we can review the circumstances and advise you on the next steps.

A delivered tracking status does not automatically prevent us from reviewing a delivery inquiry.

Any applicable resolution will be handled in accordance with the circumstances, our store policies, and applicable law.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@tavirron.com and include your order number and the corrected address.

Address changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

If a shipment is delayed, returned, or undeliverable because of an incorrect or incomplete address, we will review the circumstances and communicate the available options.

Any additional shipping charges, if applicable, will be communicated before a new shipment is arranged.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.

Please provide:

Your order number.

A description of the issue.

Clear photographs of the item and packaging, where relevant.

We will review your request and explain the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Where an issue is attributable to an incorrect shipment or a product arriving damaged or defective, we will work with you to determine an appropriate solution without improperly transferring responsibility to the customer.

11. Changes and Cancellations Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will review the order's processing status and advise whether the requested change or cancellation can be accommodated.

Once an order has been dispatched, changes or cancellations may no longer be possible. Any cancellation or refund request will be handled in accordance with our applicable store policies and consumer rights under relevant law.

12. Contact Information

If you have questions about shipping, delivery estimates, tracking information, delayed shipments, or missing packages, please contact us using the details below.

Brand Name: RoviQuie

Legal Company Name: Hangzhou Haoyin Technology Co., Ltd.

Customer Support Email: service@tavirron.com

Customer Service Phone: +86 571 8704 0515

Business Address: Room 2201, Building 4, Greenland Commercial Center, Shangcheng District, Hangzhou, Zhejiang Province, China

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd.

Please include your order number in shipping-related inquiries so that our customer support team can identify your order and assist you more efficiently.

Thank you for choosing RoviQuie.