Terms of Purchase

Last Updated: October 28, 2026

1. Introduction

These Terms of Purchase govern purchases made through the RoviQuie online store. They explain the conditions applicable to product orders, payment, order confirmation, shipping, delivery, cancellations, returns, and refunds.

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd., the legal business entity responsible for operating this online store.

By placing an order through our website, you agree to these Terms of Purchase and the applicable policies referenced in this document. Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted under applicable law.

Please review the product information, order total, shipping details, and relevant store policies before completing your purchase.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and other product information are accurate and up to date.

Product appearance may vary slightly because of screen settings, lighting, or other product-specific factors. Please review the information provided on the relevant product page before ordering.

Product availability may change depending on inventory and fulfillment conditions. If a product becomes unavailable after an order is placed and we cannot fulfill the order, we will notify you and explain the available options, including a refund where applicable.

If you believe a product is materially different from its description, please contact our customer support team so we can review the issue.

3. Prices, Currency, and Charges

Product prices and applicable charges are displayed on our website or at checkout.

The applicable currency will be indicated on the website or during checkout. Please verify the displayed currency and final order total before submitting payment.

Shipping charges, applicable taxes where displayed, discounts, and other applicable fees will be shown during checkout before you complete your purchase.

Our current standard shipping rate is $2.99 USD per order, with free standard shipping available on orders totaling $39.00 USD or more, subject to the eligibility displayed at checkout.

Prices and promotions may change over time. Changes will not override rights or obligations that have already arisen under a confirmed order or applicable law.

If a material pricing or listing error affects an order, we will take appropriate steps to notify you and resolve the matter in accordance with applicable law.

4. Placing an Order

To place an order, select your desired products, add them to your shopping cart, enter the required contact and delivery information, and complete the checkout process.

Before submitting your order, please review:

• The selected products and quantities.

• The shipping address and contact details.

• The applicable shipping method and shipping charge.

• Any applicable taxes or other charges displayed at checkout.

• The final order total and selected payment method.

You are responsible for providing accurate and complete information. Incorrect or incomplete information may delay fulfillment or delivery.

Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout.

5. Order Confirmation and Acceptance

After you submit an order, you may receive an order confirmation email acknowledging receipt of your order.

An acknowledgment of receipt does not necessarily mean that the order has been finally accepted or dispatched. Orders remain subject to applicable payment confirmation, product availability, and order verification procedures.

If we cannot fulfill an order, or if a material error affects the order, we will notify you as appropriate and explain the available next steps.

If payment has already been collected for an order that is canceled and cannot be fulfilled, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.

6. Payment

Available payment methods are displayed during checkout. The payment options available to you may depend on the payment services enabled for your transaction.

By submitting payment, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Payments are processed through the applicable payment provider. A payment may be declined or delayed if authorization or verification is unsuccessful.

If you experience a payment problem, please check your payment details or contact your payment provider. You may also contact our customer support team if you need assistance with an order.

Please check whether your original order was successful before submitting another order for the same purchase.

7. Shipping and Delivery

Orders are processed after payment confirmation and shipped according to our Shipping Policy.

Our current standard shipping terms are:

• Standard Shipping Fee: $2.99 USD per order.

• Free Standard Shipping: Available on orders totaling $39.00 USD or more, subject to checkout eligibility.

• Estimated Shipping Transit Time: 10–20 business days after dispatch.

The estimated transit time is separate from order processing time. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, public holidays, and other logistical circumstances.

The applicable shipping method, fee, and free-shipping eligibility will be displayed at checkout before payment is completed.

Once an order has been dispatched, tracking information will be provided when available. If your order is delayed, tracking information is unavailable, or a package appears to be missing, please contact our customer support team with your order number.

For further details, please review our Shipping Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

Requests will be reviewed based on the order's processing and fulfillment status. We cannot guarantee that a change or cancellation will be possible after an order has entered fulfillment or been dispatched.

If a cancellation is accepted, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.

Nothing in this section limits cancellation rights or other consumer protections provided by mandatory law.

9. Returns and Refunds

Returns and refunds are subject to the eligibility requirements, procedures, and timeframes described in our Return and Refund Policy.

Eligible products may generally be returned within 30 calendar days after delivery, subject to that policy and applicable law.

If you wish to request a return or refund, please contact our customer support team before sending any merchandise back.

Your request should include:

• Your order number.

• The product you wish to return.

• The reason for the return or refund request.

• Supporting photographs or other relevant information, where applicable.

Our team will review your request and provide the appropriate instructions.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us so that we can review the issue and explain the available resolution.

Approved refunds are generally initiated within 5–10 business days after the returned item has been received and inspected, subject to our Return and Refund Policy and applicable legal requirements.

10. Incorrect, Damaged, or Missing Items

If you receive an incorrect item, an item that appears damaged or defective, or an order with missing products, contact our customer support team and provide your order number and a description of the issue.

Photographs of the item, packaging, and relevant shipping labels may help us review the matter.

We will assess the information provided and explain the appropriate next steps in accordance with our store policies and applicable law.

A delivery confirmation or carrier tracking status does not automatically prevent us from reviewing a reasonable report of a missing or incorrectly delivered order.

11. Promotions and Discounts

Promotional offers and discount codes may be subject to specific conditions, including eligibility requirements, expiration dates, product exclusions, or restrictions on combining offers.

Applicable promotional conditions will be communicated with the relevant offer.

Please verify that a discount has been applied correctly before completing your purchase. If you believe an eligible promotion was not applied as described, contact our customer support team.

Promotional terms will not override any mandatory rights provided by applicable law.

12. Customer Information

You must provide accurate contact, billing, and shipping information when placing an order.

We use order-related information to process transactions, arrange fulfillment and delivery, provide customer support, and meet applicable legal obligations.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Please review the Privacy Policy to understand how your personal information is handled and what rights may be available to you under applicable law.

13. Errors and Order Disputes

If you identify an error in your order confirmation, payment amount, shipping details, or other transaction information, please contact us promptly.

We will review the information available and work with you to determine the appropriate next steps.

If you have a concern about a purchase, we encourage you to contact our customer support team first so that we can review the issue. This does not restrict your right to pursue any remedy available under applicable law.

14. Applicable Law and Consumer Rights

These Terms of Purchase are subject to applicable laws and regulations.

Nothing in these Terms excludes, restricts, or replaces any mandatory consumer rights, statutory guarantees, refund rights, or other protections that apply to your transaction.

Where any provision of these Terms conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict.

15. Changes to These Terms

We may update these Terms of Purchase to reflect changes in our business operations, purchasing procedures, website features, or legal requirements.

The latest revision date will be displayed at the top of this page.

Changes will apply prospectively unless otherwise permitted by law and will not retroactively remove rights or obligations that have already arisen under a confirmed order.

We encourage you to review these Terms before completing a purchase.

16. Contact Information

If you have questions about these Terms of Purchase, a payment, an order, shipping, a cancellation, or a return or refund request, please contact us using the information below.

Brand Name: RoviQuie

Legal Company Name: Hangzhou Haoyin Technology Co., Ltd.

Customer Support Email: service@roviquie.com

Customer Service Phone: +86 571 8704 0515

Business Address: Room 2201, Building 4, Greenland Commercial Center, Shangcheng District, Hangzhou, Zhejiang Province, China

RoviQuie is operated by Hangzhou Haoyin Technology Co., Ltd., the legal business entity responsible for operating this online store.

When contacting us about an existing purchase, please include your order number and a clear description of your inquiry.

Thank you for shopping with RoviQuie.